Message Routing
Inbound Message Route Event
Triggered when an inbound email is received and processed through a configured route.
Purpose: This webhook delivers complete inbound email data to your application for processing inbound emails (like support tickets, replies, etc.).
Difference from message events:
- Route events: Process inbound emails sent TO your domains
- Message events: Track outbound emails sent FROM your domains
Route configuration:
- Configure routes in your AhaSend dashboard
- Choose whether to include attachments and headers
- Set recipient filters and processing options
Use cases:
- Support ticket systems
- Email-to-ticket conversion
- Automated email processing
- Reply handling
When it’s sent: When an inbound email matches a configured route.
WEBHOOK
Body
application/json
The event type
Available options:
message.routing When the event occurred (ISO 8601 format)
The route ID (the same ID as returned by the Create Route API)
Response
Webhook received successfully

