Triggered when an inbound email is received and processed through a configured route.
Purpose: This webhook delivers complete inbound email data to your application for processing inbound emails (like support tickets, replies, etc.).
Difference from message events:
Route configuration:
Use cases:
When it’s sent: When an inbound email matches a configured route.
Documentation Index
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The event type
message.routing When the event occurred (ISO 8601 format)
The route ID (the same ID as returned by the Create Route API)
Webhook received successfully